We welcome comments from all of our patients - please leave your feedback using the link below.


We do not accept accept medication requests on the telephone. To make a request please use the NHS app or use the dispensary mailbox in the surgery lobby.

Please note:

Normal Dispensary Opening Times:
Monday – Friday 9.00 am – 12.00 and 3.00 – 6.30 pm

The phoneline is only available from 10 am - 12 and 4 pm - 6.00 pm

Saturday/Sunday Closed

Please note: The dispensary is not open on Bank Holidays

We dispense medicines to patients who live more than a mile from the pharmacy.

If you live in the village of Lakenheath we will provide you with a prescription, which you can then take to a pharmacy of your choice.

Requesting Medicines
You can request your medicines, or a prescription as follows but please remember to allow at least 5 working days for repeat prescription requests to be processed:

1. Patient Online - Please speak with reception to obtain a Username and Password to access this secure service. We will require some form of identification in order to provide this information. Once your Patient Online registration has been activated you will be able to access your SystmOne medical record to request your repeat prescription direct.

To do this please click on the link below
Order a prescription Online

2. Upload the NHS App

3. Tick the box next to the items you require on your repeat slip and place it in the Repeat Prescription Box located at the front of the surgery or post it through the front letterbox when the surgery is closed.

4. Email the dispensary:


We now offer the Electronic Prescription Service. This will allow you to nominate a pharmacy of your choice, and your prescription will then be sent electronically to your preferred pharmacy. You can then go direct to your preferred pharmacy to collect your medication.

This will not affect the way that you order/ request your prescriptions.

Benefits for you

  • If you collect repeat prescriptions, you will not have to visit the practice each time to pick up your paper prescription. Instead we will send it automatically to the place you choose, saving you time
  • The majority of pharmacies are connected to the service, so you will be able to get your medicines from any pharmacy you choose
  • You may not have to wait as long for your prescription items, as often there will be time to get your repeat prescription items ready before you arrive. If any of the medicines on your prescription are out of stock when the pharmacist receives your prescription, they can be ordered in ready for you.

What happens if I do not wish to use the service?

Nothing – you will continue to get paper prescriptions as you do now.


If we do dispense to you, you will have to pay the current prescription charge, unless you can prove that you are exempt from paying.

If you have more than two items per month, it may be worth buying a pre-payment certificate. Please ask the dispenser for details.

Location & Contact

Lakenheath Surgery
135 High Street
IP27 9EP
01842 860400

Tel: 01842 860400

General Enquiries & Emergencies
Tel: 01842 860400

Got A Question? Contact Us Today!

Your Doctors Surgery in Lakenheath

Location & Contact

Lakenheath Surgery
135 High Street
IP27 9EP
01842 860400

IP27 9EP
Opening Hours

Monday: 08.00 – 18.30
Tuesday: 08.00 – 18.30
Wednesday: 08.00 – 18.30
Thursday: 08.00 – 18.30
Friday: 08.00 – 18.30

Bank Holidays – Closed