Appointments

Urgent appointments

To request an urgent appointment for today (Monday to Friday):

  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Unfortunately for urgent problems we cannot offer a choice of which doctor you will see, or at what time of the day the appointment will be.

Routine appointments

From Tuesday 23rd July 2024 appointment requests can be made and appointments will be booked using a system called Anima.

Anima is a communication platform that allows you to seek care from your GP surgery. When you have a medical request or concern that you want to contact your GP about you can use Anima to submit your request online. Should you be unable to do this the reception team can add your request for you, asking the same questions to ensure that the GP has the detail they need for your care. All medical queries made to the surgery will go through this tool.

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. Anima allows your clinical team to continue to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will be continued to be offered according to clinical urgency and need.

Your request will be handled in exactly the same manner whether: You complete the Anima request online yourself via the link on our website, or contact us via telephone, where our receptionists will ask the same questions and complete the same form on your behalf to ensure equity of access for all patients.

  • We would encourage all patients who can do so to access Anima via our website, as this will keep the telephone lines free for those who do not have internet access.
  • Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.
  • You are able to register now in readiness for the launch on the 15th May 2024. 
  • More information is available on the Anima website.
  • We would like to ask for your patience whilst we change to Anima as we are aware that introducing any new system may have some teething troubles, however we are not anticipating any disruption.
  • We have listened to patient feedback regarding access to our service and hope you find Anima easy to use. We are really excited about this change and the benefits it will bring to all our patients and staff.
  • phone us on 01842 860 400, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Appointments by phone, by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 01842 860 400, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

When you submit your Anima request you are able to tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs